Privacy policy

Last Updated: 15/10/2024

My Bleeding Days respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information, in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland legislation.

By visiting or using our website at www.mybleedingdays.com and purchasing our products, you agree to the terms of this Privacy Policy. Please read this document carefully.

1. Information We Collect

Personal Information

When you make a purchase or interact with our website, we may collect personal information, including but not limited to:

  • Name

  • Contact information (email address, mailing address, phone number)

  • Payment information (such as credit card details, which are processed securely and not stored by us)

  • Order history and preferences

  • IP address, browser type, and other usage data collected via cookies or other tracking technologies

2. How We Collect Your Information

We collect personal information in several ways, including:

  • When you place an order through our website

  • When you sign up for our newsletter or promotional communications

  • When you fill out forms or provide feedback on our website

  • Through cookies and other tracking technologies to improve your website experience (you may disable cookies in your browser settings)

3. How We Use Your Information

We use the personal information we collect for various purposes, including:

  • Fulfilling and managing your orders

  • Communicating with you regarding your purchases, customer service requests, and website updates

  • Providing you with information about our products, promotions, and events (with your consent)

  • Improving our website and user experience through analytics and insights

  • Ensuring compliance with legal obligations

Direct Marketing

If you have opted in, we may send you marketing materials related to our products and services. You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.

4. Disclosure of Personal Information

My Bleeding Days respects your privacy and will not share, sell, or lease your personal information to third parties, except under the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to maintain the confidentiality of your information.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, enforce our policies, or protect the rights, property, or safety of our business, customers, or others.

5. International Data Transfers

As we are based in Australia, your personal information is stored and processed on servers located in Australia. However, some of our service providers may process data in other countries. We take reasonable steps to ensure that any overseas transfers of personal information are done in accordance with the Australian Privacy Act 1988 (Cth) and that these providers adhere to comparable privacy standards.

6. Security of Your Personal Information

We take the security of your personal information seriously. We use a combination of physical, technical, and administrative security measures to protect your information against unauthorised access, use, alteration, or disclosure. While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Accessing and Correcting Your Personal Information

You have the right to access and correct the personal information we hold about you. If you would like to request access to, or correction of, your personal information, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

8. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will securely destroy or de-identify it.

9. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you interact with our website. You may adjust your browser settings to disable cookies if you do not wish to receive them, but this may affect the functionality of our website.

10. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or outdated personal information

  • Complain if you believe we have breached your privacy rights

If you wish to exercise any of these rights or have concerns regarding your privacy, please contact us using the details below.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

  • Email: hello@mybleedingdays.com.au

We will respond to all inquiries within a reasonable timeframe. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) to make a formal complaint.